Last updated: July 22, 2026

Nature of these products

Because our products are research materials whose integrity depends on proper handling, storage, and temperature control, we cannot accept returns of delivered products. Once a product leaves our facility we cannot verify how it was stored or handled, and we will not resell returned material.

When we will replace or refund

We will replace or refund an order in the following cases:

• Damaged in transit. Report within 7 days of delivery with photographs of the packaging and product.
• Incorrect item shipped. Report within 7 days of delivery.
• Order never arrived. Report within 10 business days of the expected delivery date.
• Product does not match its Certificate of Analysis. Provide supporting documentation.

Approved claims are resolved by replacement or refund to the original payment method, at our discretion. Refunds are typically issued within 5 business days of approval.

Order cancellation

Orders may be cancelled before they ship. Contact support@truexhealth.shop as soon as possible. Once an order has shipped it cannot be cancelled.

What is not covered

• Change of mind, ordering the wrong compound, or no longer needing the product
• Products damaged by improper storage or handling after delivery
• The results of any research application
• Any use of the product outside of laboratory research

How to make a claim

Email support@truexhealth.shop with your order number, a description of the issue, and photographs where applicable. We respond to all claims within 2 business days.

Contact

support@truexhealth.shop

Truex Health LLC, 1224 West Pinon Avenue, Gilbert, AZ 85233