Last updated: July 22, 2026

Processing time

Orders placed before 4:00 PM PST on business days are processed the same day. Orders placed after that time, on weekends, or on holidays are processed the next business day.

Shipping and delivery

We ship within the United States. Estimated transit time is 2 to 5 business days after dispatch. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or holidays.

Shipping costs are calculated at checkout. Orders over $200 ship free.

Packaging

All orders ship in plain, unbranded packaging with no indication of the contents. Products are packed to maintain integrity in transit.

Tracking

A tracking number is emailed to you when your order ships. Please allow up to 24 hours for tracking information to update.

Address accuracy

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delivered to an incorrectly entered address. Packages returned to us as undeliverable may be reshipped at the customer’s expense.

Lost, delayed, or damaged shipments

If your order has not arrived within 10 business days of the expected delivery date, contact support@truexhealth.shop.

Report any damage in transit within 7 days of delivery, including photographs of the packaging and the product.

International orders

We currently ship only within the United States.

Contact

support@truexhealth.shop